Returns

The returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately a refund or exchange cannot be offered. To be eligible for a return, your item must be unworn, unwashed and be in the same condition that you received it. It must also be in its original packaging. To complete your return, a receipt or proof of purchase is required.

Refunds 

Once your return is received and inspected, an email will be sent to you to notify you that your item has been received. Within the email you'll also be notified of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please also note that the original shipping costs are non refundable. 

Exchanges 

Unfortunately exchanges cannot be made, however if you wish to exchange an item you can return the item and then reorder.

Shipping

To return your product, please notify us via email first at info@fbkt.co.uk, we will then email you our address for you to send the product back to. You will be responsible for paying for the shipping costs for returning your item. When shipping please take note to use trackable means of shipping and always obtain a receipt, incase the parcel gets lost in the post.